Patient Service Representative, Float Pool - Primary Care - Per Diem - Foundation Medical Partner

Southern New Hampshire Health; Milford (NH); On-site; USD 23,000 - 33,000; Full time

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative (PSR) Float to provide front office coverage across multiple practice locations in NH. The role requires travel between sites and supporting more than one location in a day to ensure smooth patient flow.

You will greet patients, handle check-ins/outs, schedule appointments, collect co-pays, update demographics, scan documents into the EMR, and maintain HIPAA compliance while delivering compassionate service.

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License required.
• Minimum one year of customer service experience preferred.
• Strong written and verbal communication skills.
• Familiarity with Windows-based office applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Careing and compassionate customer service approach.
• Flexibility to travel between practice locations.

Responsibilities

• Greet and direct patients, visitors, and customers in a professional and compassionate manner.
• Answer incoming telephone calls and provide general information.
• Perform patient check-in and check-out functions.
• Schedule appointments and requested testing.
• Enter and track referrals.
• Verify and update patient demographic and registration information.
• Collect and process co-pays and daily payment batches accurately.
• Scan and index documentation into the electronic medical record.
• Provide coverage for multiple practice locations, including weekend and holiday rotations as needed.
• Support Patient Centered Medical Home initiatives and other special projects.
• Maintain compliance with HIPAA and organizational policies and procedures.

Skills

Customer service

Strong communication

Multitasking

Attention to detail

Teamwork

Flexibility/adaptability

Independent work

Education

High School Diploma or GED

Tools

Windows-based office applications

Job description

Who We Are:

Southern New Hampshire Health's physician practices are dedicated to providing exceptional care and outstanding service to our patients and communities. Our Patient Service Representatives are often the first point of contact for patients and play a critical role in creating a positive experience across our network of practices.

About the Job:

The Patient Service Representative (PSR) Float is responsible for providing front office coverage across multiple Southern New Hampshire Health practice locations as needed. This role requires flexibility and the ability to travel between practices, sometimes supporting more than one location in the same day. The PSR Float serves as a vital resource to ensure seamless operations and excellent patient service throughout the organization.

What You'll Do:

• Greet and direct patients, visitors, and customers in a professional and compassionate manner
• Answer incoming telephone calls and provide general information
• Perform patient check-in and check-out functions
• Schedule appointments and requested testing
• Enter and track referrals
• Verify and update patient demographic and registration information
• Collect and process co-pays and daily payment batches accurately
• Scan and index documentation into the electronic medical record
• Provide coverage for multiple practice locations, including weekend and holiday rotations as needed
• Support Patient Centered Medical Home initiatives and other special projects
• Maintain compliance with HIPAA and organizational policies and procedures

Who You Are / Requirements:

• High School Diploma or GED required
• Valid Driver's License required
• Minimum one year of customer service experience preferred
• Strong written and verbal communication skills
• Familiarity with Windows-based office applications
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment and meet deadlines
• Caring and compassionate customer service approach
• Flexibility to travel to and work from various Southern New Hampshire Health practice locations
• Ability to adapt quickly to different offices, teams, and workflows

Why You'll Love Us:

• Diverse work experience across multiple specialties and practice settings
• Opportunity to build relationships with teams throughout the organization
• Ongoing training and professional development opportunities
• Supportive and collaborative work environment
• Competitive compensation and comprehensive benefits package
• Meaningful work helping patients navigate their healthcare experience every day