Patient Service Representative - Urology - Torrey Pines

Scripps Health; San Diego (CA); Hybrid; USD 36,000 - 45,000; Full time

Job summary

Scripps Clinic - Torrey Pines in San Diego is hiring a Patient Service Representative in the Urology department for a full-time position (80 hours per pay period), Monday–Friday, 8 AM–5 PM, with training and a hybrid schedule after completion.

You will be on the front line for creating a positive Scripps Health experience, registering patients, assigning Medical Record Numbers, scheduling appointments, collecting payments, validating demographics and insurance, and handling referrals.

Qualifications

• Proficiency with computer applications required.
• Excellent math skills and ability to handle monies.
• Strong communication and customer service skills.
• Good organizational and analytical abilities.

Responsibilities

• Interacting with patients and providers to gather information for accurate registration and scheduling.
• Responding to billing and payment inquiries.
• Manage check-in/check-out, verify demographics and insurance, and prepare end-of-day reporting.
• Schedule and confirm appointments, enter insurance details, and process referrals/authorizations.
• Provide proactive, customer-focused service and escalate to leadership when needed.

Skills

Computer proficiency

Math skills

Communication skills

Organizational skills

Job description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Clinic in Torrey Pines. Once training is complete, this position has a hybrid work schedule. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic - Torrey Pines as a Patient Service Representative in the Urology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job: Business Office

Primary Location: Central San Diego County-LA JOLLA-SCRIPPS CLINIC - TORREY PINES

Work Locations: SCRIPPS CLINIC - TORREY PINES 10666 N. TORREY PINES ROAD LA JOLLA 92037

Organization: Scripps Clinic

Job Posting: Oct 9, 2026, 5:05:39 PM

Benefit Status: FT - FULL-TIME WITH BENEFITS

Minimum Rate (USD): 25.95 - Maximum Rate (USD): 32.56

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.