Patient Service Specialist

Cleveland Clinic; Medina (OH); On-site; USD 22,000 - 30,000; Part time

Job summary

Cleveland Clinic Medina Hospital is seeking a Patient Service Specialist for a part-time role on the 2nd shift (3:00pm–11:30pm), 16 hours per week, Wednesdays and Fridays. You will welcome patients, collect co-pays, assist with scheduling and MyChart enrollment, and partner with physicians to ensure a smooth checkout process.

Qualifications include a high school diploma or GED (or higher), experience in patient registration or customer service, and working knowledge of Windows applications.

Qualifications

• High School Diploma or GED with two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate's Degree with one year of experience.
• OR a Bachelor's Degree.
• Working knowledge of Windows PC applications.
• Ability to perform basic math to process insurance co-pays.

Responsibilities

• Welcome and check in patients, families and visitors.
• Collect co-pays and complete visit preparations.
• Assist with kiosk use and MyChart enrollment.
• Support scheduling, pre-registration and interpreter services.
• Coordinate with physicians to ensure a smooth checkout process.
• Enter and maintain confidential patient information.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Windows applications

Epic

MyChart

Job description

Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. As a proud recipient of the Vizient, Inc.'s Bernard A. Birnbaum, MD, Quality Leadership Award, Medina Hospital is known for its excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Medina Hospital has also been recognized for its commitment to creating a positive environment that empowers and engages staff by the American Nurses Credentialing Center. Here, you can build a rewarding, lifelong career while receiving endless support and encouragement.

As a Patient Service Specialist, you’ll help create an exceptional experience for patients, families and visitors from arrival through checkout. You’ll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You’ll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

This is a part-time role. A caregiver in this position will work 16 hours per week on 2nd shift from 3:00pm to 11:30pm, Wednesdays and Fridays. Weekends and holidays are required as needed.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Type a minimum of 30 words per minute or personal computer keyboard skills
• Epic experience

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).