Coordinator Surgery Special Unit

Cleveland Clinic; Canton (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Cleveland Clinic is seeking a Surgery/Special Unit Coordinator in Canton, OH, to ensure smooth scheduling, patient data accuracy, and seamless coordination across departments. This role supports caregivers and physicians to deliver timely, patient-centered care.

The position emphasizes accurate data capture, appointment triage, and effective communication with patients and families, contributing to a high-quality care journey.

Qualifications

• High School Diploma or GED.
• Experience with scheduling systems or related office functions.
• Two to three years of experience in patient registration, billing, or scheduling.
• Proficient in Microsoft Word and Excel.
• Comfort with PC-based systems and software.

Responsibilities

• Schedule procedures and appointments across intra- and inter-department teams.
• Validate patient demographic data and physician information.
• Coordinate services and communicate instructions to patients and providers.
• Serve as liaison with admitting office for hospital reservations.
• Support caregivers by managing daily activity and information flow.
• Provide patients with directions and resources for their care.

Skills

Scheduling

Patient coordination

Data entry

Communication skills

Medical terminology

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

At Cleveland Clinic, exceptional patient experiences begin with seamless coordination. As one of the first hospitals in the nation to make outstanding customer service a cornerstone of our mission, we rely on dedicated coordinators to keep operations running efficiently. Your attention to detail, organizational skills, and commitment to patient-centered care will help ensure every patient receives timely, compassionate, and coordinated care throughout their treatment journey. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this position works Monday – Friday from 8:30 a.m. – 5:00 p.m. no weekends or holidays are required.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensures accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
• Knowledge of Microsoft Word and Excel applications
• Proficient in personal computers (PC) and general knowledge of PC-based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).