Patient Service Specialist

Select Medical; Rockwall (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life insurance

Paid Time Off

Extended Illness Days

401(k) retirement plan with company 12

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Rockwall, TX is seeking a Patient Service Specialist (PSS) - Float. The role covers Rockwall and surrounding areas with hours varying Mon–Fri 7am–7pm.

This full-time position starts at $19–$25 per hour, depending on experience, with comprehensive benefits and growth opportunities. The PSS will handle check-in/check-out, insurance verification, scheduling, and documentation in the EMR, providing outstanding patient service in a fast-paced

Qualifications

• HS diploma or GED is required.
• Preferred experience includes customer service, knowledge of insurance verification, and healthcare/dental office administration.

Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations and support treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information in the EMR.
• Verifies patient insurance, obtaining required authorizations before visits and explains benefits, financial responsibilities, billing policies.
• Collects amounts toward patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and prepares reports for clean claim processing.
• Responds to information requests from patients, other departments, and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs; travels to non-home locations for coverage.

Skills

Customer service

Insurance verification

Healthcare office administration

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Rockwall, TX

Patient Service Specialist (PSS) - Float

Hours: Varies between Monday - Friday 7am - 7pm

Full Time

Area of Coverage: Coverage territory includes Rockwall, Royse City, Terrell, Rowlett, Sachse, Mesquite.

Compensation depends upon candidate's years of experience and internal equity.

Starting salary: $19 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR - Inpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans