Patient Service & Scheduling Specialist

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Short-term Disability

Long-term Disability

Life Insurance

Critical Illness Coverage

Flexible Spending Accounts

Health Savings Account

PTO

Sick Leave

Bereavement Leave

Employee Assistance Program

Fitness Center

Job summary

University Gastroenterology at University Hospital seeks a Patient Service Representative to greet patients, collect insurance information, schedule visits, and support front-desk operations. The role emphasizes accurate data entry, timely patient flow, and responsive handling of registration and billing inquiries.

Ideal candidates demonstrate strong communication, multi-tasking, and organizational skills, with experience in EHR systems and patient scheduling.

Qualifications

• Ability to multi-task in a fast-paced office.
• Strong verbal and written communication.
• Excellent organizational skills and attention to detail.
• Experience with scheduling and front-desk procedures.

Responsibilities

• Greet patients in a friendly, timely manner.
• Ensure forms for EHR and billing are completed.
• Maintain patient demographics and insurance data; verify eligibility and collect co-pays.
• Support patient flow by timely processing at the front desk.
• Answer inquiries about registration and billing.
• Refer medical care questions to a medical assistant or physician.
• Schedule patients with the appropriate physician.
• Scan documents into the EHR system.
• Perform other duties as assigned.

Skills

Communication skills

Multi-tasking

Computer skills

Scheduling

Tools

EHR software

Job description

University Gastroenterology at University Hospital seeks a Patient Service Representative to greet patients, collect insurance information, schedule visits, and support front-desk operations. The role emphasizes accurate data entry, timely patient flow, and responsive handling of registration and billing inquiries.

Ideal candidates demonstrate strong communication, multi-tasking, and organizational skills, with experience in EHR systems and patient scheduling.