Patient Service Representative - Women's Health

mercy; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative at our St. Louis OB-GYN practice. You will be the first point of contact, supporting front desk operations, patient scheduling, registration, insurance verification, and administrative workflows in a busy clinic.

You will greet patients, verify information, handle registrations, and maintain accurate records in Epic. This role emphasizes exceptional service, confidentiality, and teamwork in a patient-centered environment.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and patient-focused communication skills.
• Strong verbal and written communication abilities.
• Basic computer proficiency, including data entry and word processing.

Responsibilities

• Greet patients and visitors professionally and respectfully.
• Verify demographics, insurance, and identity at check-in.
• Schedule, reschedule, check in, and check out patients.
• Answer and route incoming calls appropriately.
• Create, update, and maintain patient records in Epic and other systems.
• Process referrals and manage work queues for timely follow-up.
• Perform clerical duties: scanning, faxing, copying, filing, mail processing.
• Collect patient payments and reconcile cash drawer transactions.
• Operate front office equipment and support clinic workflows.
• Maintain HIPAA adherence and a clean, welcoming reception area.
• Participate in team meetings and training.
• Collaborate with providers, nurses, and staff for patient care.

Skills

Customer service

Verbal communication

Written communication

Data entry

Attention to detail

Multitasking

Confidentiality

Professional demeanor

Clinic front desk training

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

Epic EHR

Microsoft Office

Job description

Find your calling at Mercy!

Patient Service Representative

621 S. New Ballas Road, Suite 101A, St. Louis, MO

Full-Time | Monday-Friday | 7:30 AM - 5:00 PM

Overview

At Mercy, we believe every patient deserves exceptional care and a compassionate experience. As a Patient Service Representative (PSR), you will be the first point of contact for patients and visitors, helping create a welcoming, professional, and positive experience from arrival through departure.

In this role, you will support front desk operations, patient scheduling, registration, insurance verification, and administrative workflows within a busy OB-GYN practice. Your attention to detail and commitment to outstanding service will help ensure a seamless experience for our patients and care teams.

Key Responsibilities

• Greet patients and visitors with professionalism, compassion, and courtesy.
• Verify patient demographics, insurance information, and identity during check-in.
• Schedule, reschedule, check in, and check out patients.
• Answer incoming phone calls and appropriately route inquiries.
• Create, update, and maintain accurate patient records in Epic and other electronic health record systems.
• Process referrals and manage assigned work queues to ensure timely patient follow-up.
• Perform clerical duties, including scanning, faxing, copying, filing, mail processing, and document management.
• Collect patient payments and reconcile cash drawer transactions accurately.
• Operate and maintain front office equipment, including computers, scanners, copiers, fax machines, and payment processing devices.
• Support clinic workflow initiatives and Epic system enhancements.
• Maintain a clean, organized, and welcoming reception area.
• Adhere to all HIPAA, confidentiality, infection prevention, and safety guidelines.
• Participate in team meetings, required training, and continuous improvement initiatives.
• Collaborate effectively with providers, nurses, and support staff to ensure exceptional patient care.

Qualifications

Required Education

• High School Diploma or equivalent.

Required Skills & Experience

• Excellent customer service and patient-focused communication skills.
• Strong verbal and written communication abilities.
• Basic computer proficiency, including data entry and word processing.
• Strong attention to detail and commitment to accuracy.
• Ability to multitask and manage competing priorities in a fast-paced healthcare environment.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Professional demeanor with the ability to remain calm under pressure.
• Willingness to complete Mercy's Clinic Core Front Desk Training upon hire.

Preferred Qualifications

• Previous experience in a healthcare, medical office, or patient registration setting.
• Experience utilizing Epic or other Electronic Health Record (EHR) systems.
• Familiarity with insurance verification, referrals, and patient collections.

Physical Requirements

• Ability to occasionally lift, push, pull, and/or move up to 50 pounds.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to bend, kneel, squat, twist, reach, and perform repetitive hand movements as needed.

Benefits

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Why Mercy?

At Mercy, you'll be part of a team dedicated to delivering exceptional patient care while supporting your personal and professional growth. We offer a collaborative, patient-centered environment where your work makes a meaningful impact every day.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.