Patient Service Representative- Vascular Surgery- Per Diem

20 Elliot Hospital of the City of Manchester; Manchester (NH); Presencial; USD 25.000 - 33.000; Tempo parcial

Resumo da vaga

SolutionHealth's Elliot Vascular Surgery office seeks a Per Diem front desk clerk to manage front desk operations, greet patients, schedule visits, and handle charges and demographics. The role involves interacting with patients, processing referrals, obtaining preauthorizations, and ensuring smooth administrative workflow within the vascular department.

The ideal candidate has a High School Diploma and 1–3 years in healthcare clerical work, including billing or insurance processing.

Qualificações

• High School Diploma or equivalent required.
• 1–3 years of healthcare clerical experience, including billing or insurance processing.
• Experience greeting and registering patients, answering phones, and scheduling appointments preferred.

Responsabilidades

• Greets and checks in all scheduled patients according to the Health System check in process.
• Collects copayment and updates patient demographics and insurance information as needed.
• Responds to complaints and directs requests to the Office Manager when appropriate.
• Answers incoming calls and routes inquiries as required by the switchboard.
• Processes referrals and ensures proper attachments for applicable visits.
• Obtains preauthorization for services requiring approval.
• Manages No Show, re-schedule, and recall reports per practice workflow.
• Handles all assigned Charge and Claim Work Queues.
• Checks out patients after visits and confirms provider orders.

Conhecimentos

Clerical tasks

Billing

Insurance processing

Patient registration

Formação

High School Diploma or equivalent

Descrição da vaga

Who We Are:

At Elliot Vascular Surgery, we provide comprehensive cardiovascular care to the community. Our group of experienced and talented cardiologists has been serving your needs for decades. The comprehensive cardiovascular care we offer includes Consultative Cardiology, Invasive and Non-Invasive Cardiology, Interventional Cardiology, Peripheral Vascular Disease Testing and Treatment, Pacemaker Implantation and Follow Up, Electrophysiology Testing, Defibrillator Implantation and Follow Up, Nuclear Cardiology, and In-Office Finger Stick Coumadin Testing

About the Job:

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, and entering patient charges and demographics. Retrieving and updating medical records, collecting fees, and performing general clerical and other duties as assigned in accordance with JCAHO, NCQA, and government standards, as well as policies and procedures of the Vascular department Independently manage the new patient office, often serving as the initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services with Elliot Vascular Surgery.

What You’ll Do:

• Greets and checks in all scheduled patients according to the Health System check in process.
• Collects copayment.
• Confirms and updates all demographic and insurance information if patient is not pre-registered.
• Interacts with patients regarding complaints for effective and immediate response and resolution.
• Refers to Office Manager as appropriate.
• Receives incoming telephone calls, either directly or from the switchboard.
• Follows through with the request or directs the request as appropriate.
• Processes all incoming referrals and ensures that a referral is attached to all scheduled visits for which a referral is required.
• Obtains pre authorization for all services that require pre authorization.
• Works the No Show report in accordance with the Health System No Show Policy.
• Works the re-schedule report to ensure that all are notified and moved to another date and time.
• Works the recall report in accordance with the practice specific process/workflow.
• Works all assigned Charge and Claim Work Q.
• Checks the patients out after their appointment and follows through with all provider orders noted in the visit disposition.
• Balances individual user batches for daily payments received.
• Balances all user batches as assigned for daily payments received.
• Maintains providers’ schedules, optimizing effective scheduling of appointments.

Education/Experience/Licensure

• High School Diploma or equivalent required.
• One (1) to three (3) years of experience in a health care setting performing similar work activities, including, but not limited to, clerical, billing, or insurance processing, required.

Who You Are:

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions is preferred.

Work Shift: Per Diem

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve.

Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well‑being of more than half million residents of our region.

We start with committing to do the right thing, for each patient, always.