Patient Service Representative

15 Foundation Medical Partners Inc; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & dental coverage

Vision coverage

Life insurance

Disability insurance

Tuition reimbursement

403(b) retirement plan

Job summary

SolutionHealth is seeking a Patient Service Representative in the United States. You will be the first point of contact, handling patient registration, scheduling, and referrals while supporting daily practice operations. You will manage check-in/out, collect payments, and maintain accurate records in the EMR.

You will respond to inquiries with empathy, work with a team, and ensure compliance with HIPAA. The role includes rotating weekend/holiday coverage and opportunities for training and

Qualifications

• High School Diploma or GED required or equivalent.
• Minimum of one year of customer service experience preferred.
• Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes.
• Strong written and verbal communication skills.
• Proficiency with Windows-based office software applications.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Greet, direct, and register patients in a courteous and professional manner.
• Answer incoming telephone calls and provide general information in accordance with policy.
• Schedule appointments, tests, and referrals with required authorizations.
• Collect, verify, and update patient demographic and registration information.
• Complete and maintain patient consent forms and medical record documentation.
• Collect and post co-payments and patient balances.
• Check patients in and out efficiently while ensuring a positive experience.
• Scan, index, and maintain documentation within electronic medical records.
• Support PCMH initiatives and practice workflows.
• Provide reception coverage, including rotating weekend and holiday schedules.
• Maintain HIPAA compliance and organizational policies.
• Participate in required training, in-services, and ongoing professional development.

Skills

Customer service

Reception & front-desk

Verbal & written communication

Windows Office

Multitasking

Attention to detail

Confidentiality

Education

High School Diploma or GED

Tools

Windows Office

Electronic Medical Records (EMR)

Job description

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Patient Service Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role is responsible for patient registration, appointment scheduling, referral management, telephone communications, check-in and check-out processes, and maintaining accurate patient information while supporting the daily operations of the practice.

What You’ll Do:

• Greet, direct, and register patients in a courteous and professional manner.
• Answer incoming telephone calls and provide general information in accordance with practice policies.
• Schedule appointments, requested tests, and referrals while obtaining appropriate authorizations.
• Collect, verify, and update patient demographic and registration information.
• Complete and maintain patient consent forms and medical record documentation.
• Collect and accurately post co-payments and patient balances.
• Check patients in and out efficiently while ensuring a positive patient experience.
• Scan, index, and maintain documentation within electronic medical records.
• Support Patient Centered Medical Home (PCMH) initiatives and practice workflows.
• Provide reception coverage as needed, including rotating weekend and holiday schedules.
• Maintain compliance with HIPAA regulations and organizational policies.
• Participate in required training, in-services, and ongoing professional development.

Who You Are / Requirements:

• High School Diploma or GED required.
• Minimum of one year of customer service experience preferred.
• Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes.
• Strong written and verbal communication skills.
• Proficiency with Windows-based office software applications.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Customer-focused with a caring and compassionate approach when interacting with patients and the public.
• Adaptable and flexible, with the ability to support other offices and changing operational needs.
• Commitment to maintaining confidentiality and regulatory compliance.

Why You’ll Love Us:

Southern NH Medical Center is a 5-time Magnet designated hospital

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education & Paid training courses for continued career progression & more!

Work Shift:

days

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve.

Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.