Patient Service Representative - Vascular Services

Mercy; St. Louis (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative – Vascular Services to support front-desk operations, patient registration, and billing discussions in a busy clinic environment.

You will greet patients, verify identities, manage check-in/out, answer phones, schedule appointments, and coordinate with staff to ensure smooth clinic flow. Must maintain confidentiality and deliver exceptional customer service in a fast-paced setting.

Qualifications

• Knowledge of medical terminology, insurance and billing.
• Clear and professional verbal and written communication.
• Accurate data entry and basic computer skills.
• Strong customer service mindset with patient focus.

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules and coordinate with staff for clinic flow.
• Maintain accurate registration, EHRs, and work queues.
• Handle patient concerns professionally and escalate when needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, clinic communications.
• Maintain a safe, clean reception area and comply with privacy and infection control policies.
• Perform other duties as assigned.

Skills

Medical terminology

Insurance & billing

Verbal & written communication

Data entry

Customer service

Attention to detail

Privacy compliance

Adaptability

Problem-solving

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The role also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Patient Service Representative – Vascular Services

Location: 10012 Kennerly Rd. Saint Louis, MO 63128

Schedule: Full-Time | Monday-Friday, 8:00 AM – 4:30 PM (40 hours/week)

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and elevate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills, Knowledge And Abilities

• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient-focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem-solving and issue resolution skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Service Representative PSR Full Time Day Shift No Weekends No Holidays