Patient Services Representative - Northwest Urology Clinic

Community Health Systems

Tucson (AZ)

On-site

USD 36,000 - 48,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Licensure reimbursement

Student loan assistance

Career development

Job summary

Community Health Systems in Tucson is seeking a Patient Services Representative for the Northwest Urology Clinic to support front desk operations and patient experience.

You will handle patient registration, insurance verification, scheduling, and payments, while upholding HIPAA standards, collaborating with providers, and maintaining a welcoming, organized reception.

Qualifications

Proficiency in EMR systems and Microsoft Office Suite.
Strong knowledge of medical terminology and insurance processes.
Excellent communication and interpersonal skills for patient and team interactions.
Ability to manage multiple tasks and maintain attention to detail.
Familiarity with HIPAA regulations and patient confidentiality.
Basic cash handling and reconciliation skills.
Problem-solving abilities to address operational issues.

Responsibilities

Register patients in the clinic EMR with accurate information.
Check in/out patients at front desk, collect copays and payments.
Verify insurance eligibility and scan insurance cards.
Ensure required consents and PHI forms are completed.
Schedule and manage patient appointments and cancellations.
Assist with charge entry at checkout and daily charges.
Answer inquiries and respond to messages professionally.
Monitor waiting areas and address patient concerns.
Perform daily lobby walk-throughs and report safety issues.
Provide general administrative support as needed.

Skills

EMR proficiency

Microsoft Office

Medical terminology

Communication skills

Multitasking

HIPAA compliance

Cash handling

Problem solving

Education

Associate degree preferred

High School Diploma required

Tools

EMR systems

Microsoft Office Suite

Job description

Patient Services Representative - Northwest Urology Clinic

Tucson, AZ, United States

Job Description

Why Join Us?

Be Valued for What You Bring to the Team– Competitive pay that rewards your hard work
Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
Work Hard. Recharge Often. – Generous PTO and extended illness benefits
Invest in Your Future – 401(k) with company match
Grow With Us – Career development, learning opportunities, and advancement pathways
We Invest in Your Success – Licensure and certification reimbursement
Student Loan Support – Assistance available for eligible roles
Your Wins Deserve Recognition – Employee rewards and recognition programs
A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day

Great people. Great benefits. Meaningful work. Join us and make an impact.

Clinic Address:

Hours of Operation: Monday-Friday| 8:00AM-4:30PM

Job Summary

The Patient Services Representative Clinics provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to organizational policies and HIPAA standards. The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

Essential Functions

Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.
Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.
Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.
Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.
Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.
Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.
Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.
Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed.
Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management.
Provides general administrative support to clinic staff and providers as needed.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

Associate Degree in Healthcare Administration, Business, or related field preferred
0-1 years of experience in a clinic, medical office, or similar healthcare setting required
Experience in patient services, billing, or front desk operations preferred

Knowledge, Skills and Abilities

Proficiency in EMR systems and Microsoft Office Suite.
Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
Excellent communication and interpersonal skills for effective patient and team interactions.
Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
Familiarity with HIPAA regulations and the ability to maintain patient confidentiality.
Basic cash handling and reconciliation skills.
Problem-solving abilities to address and resolve patient or operational issues.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Job Info