Patient Service Rep - Urology

Mercy St. Louis; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be a primary contact for patients and visitors, supporting a seamless experience at the front desk. The role involves handling financial conversations, collecting payments, and documenting outcomes with professionalism and empathy.

The PSR will interact with patients and healthcare professionals, manage scheduling, protect patient privacy, and participate in required training to maintain high service standards.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and patient-focused approach.
• Ability to maintain confidentiality and follow privacy policies.
• Able to work under pressure and adapt to changing workflows.
• Attend Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility and payment options.

Responsibilities

• Manage front-desk operations and patient/visitor flow to ensure a positive experience.
• Communicate patient financial responsibility and collect payments when applicable.
• Accurately document financial conversations and outcomes.
• Support scheduling and documentation processes for patient encounters.
• Maintain confidentiality and privacy of patient information.
• Provide courteous, professional service to patients and staff.

Skills

Communication skills

Data entry

Customer service

Professionalism under pressure

Discretion/privacy

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Minimum Qualifications

Education:

• High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.

  Preferred Qualifications

  Experience:

  • One year of applicable medical office experience.

  Why Mercy?

  From day one, Mercy offers outstanding benefits - including

  • medical coverage
  • dental coverage
  • vision coverage
  • paid time off
  • tuition support
  • matched retirement plans for team members working 32+ hours per pay period.

  Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.