Patient Service Representative - Urology

Detroit Medical Center; Detroit (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Career development

HSA/FSA accounts

Employee assistance

Job summary

Detroit Medical Center is seeking a front office associate for the Midtown Urology practice. You will greet patients, verify demographics, schedule appointments, and handle referral processing with accuracy and courtesy.

Responsibilities include collecting co-pays, posting charges, assisting with patient portal enrollment, and ensuring HIPAA compliance while delivering excellent customer service in a fast-paced medical office.

Qualifications

• High school diploma or GED required; completion of a medical office assistant program preferred.
• Two years of customer service experience, preferably in a medical office setting.
• Healthcare management/administration certification preferred.

Responsibilities

• Greeting patients entering the physician practice and answering phones.
• Check in/out patients, collect demographics, verify insurance, and schedule/referrals.
• Process co-pays, posts charges, and manage patient portal enrollment.

Skills

Customer service

Communication skills

Privacy awareness

Education

High school diploma/GED

Medical office assistant program (preferred)

Healthcare management certification (preferred)

Tools

EHR systems

Job description

Overview

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community. At Tenet Physician Resources, We Understand That Our Greatest Asset Is Our Dedicated Team Of Professionals. That’s Why We Offer More Than a Job – We Provide a Comprehensive Benefit Package That Prioritizes Your Health, Professional Development, And Work-life Balance. The Available Plans And Programs Include

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

DMC Specialty Services Midtown - Urology

$500 Sign On Bonus A non-exempt medical office position responsible for front office processes in the physician practice

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice.
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges. Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred.Certification: Prefer healthcare management/administration certification.Experience: Two years of customer service experience, preferably in a medical office setting.Certifications Preferred: Healthcare management/administration certificationTenet Healthcare/TPR complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.Sign on bonus is for new hires only!Organization DescriptionDMC Medical Group is a network of primary and specialty care providers in greater Detroit and southeastern Michigan. We are proud partners with the Detroit Medical Center, an organization that has provided medical excellence for over 150 years for the Metropolitan Detroit area. Our healthcare providers are committed to providing advanced, comprehensive care to our patients. From primary care and sports medicine to cardiology and neurology, we have a passion for providing our patients with some of the best care possible.Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.Tenet participates in the E-Verify program. Follow the link below for additional information.E-Verify: http://www.uscis.gov/e-verifyThe employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.2603023129Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.,Education: High school diploma/GED required with completion medical office assistant program preferred.Certification: Prefer healthcare management/administration certification.Experience: Two years of customer service experience, preferably in a medical office setting.Certifications Preferred: Healthcare management/administration certificationTenet Healthcare/TPR complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.Sign on bonus is for new hires only!,

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice.
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges. Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.