Patient Service Representative, St. Augustine Pediatrics

Brooks Rehabilitation; St. Augustine South (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative to deliver premium customer service for outpatient clinic visits. You will greet patients, schedule therapy sessions, verify referrals, and prepare registration packets.

The role involves maintaining waiting lists, processing payments, and supporting billing with the Business Office. The ideal candidate has a high school diploma or GED and at least one year of customer service experience, with healthcare exposure preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; healthcare preferred.
• Medical terminology is a plus.
• Strong verbal and written communication; telephone etiquette.
• Ability to work in a fast-paced environment with empathy.

Responsibilities

• Greet patients and visitors upon arrival.
• Schedule therapy appointments, including cancellations and rescheduling.
• Oversee waitlists and verify referrals/insurance.
• Prepare registration packets for initial visits and upload documents.
• Generate daily, weekly, and monthly reports as directed.
• Handle billing issues with the Business Office and process payments.

Skills

Customer service

Verbal communication

Written communication

Telephone etiquette

Empathy

Education

High school diploma or GED

Tools

Image Now

Referral Database

Job description

The Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.Job Responsibilities:Greets patients and visitors upon arrivalExhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.Schedules therapy appointments for patients, to include cancellations and/or rescheduling.Oversees the clinic waitlist, calls patients for appointment confirmationsVerification of referrals and/or insurance information, works closely with the CIU for urgent verifications as neededPrepare registration packets for the initial visitConfirm all paperwork and verification information is uploaded properly to the systemConfirm valid physician order present prior to scheduling return visits.Order supplies, maintains inventory control, and appropriately stocks clinicPerform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.Provides general office support such as filing, copying, and faxing.Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.Generates required daily, weekly, and monthly reports as indicated by management.Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.Prepares and stores accurate end of day summaries and deposit information.Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.Checks and responds to work related voicemail and email timely.Logs all referrals and tracking in the Referral DatabaseParticipates in performance improvement activities as needed.Exhibits values of the organization.Qualifications:High school diploma or GED.One year customer service experience required, healthcare experience preferred.Medical terminology is a plusBasic understanding of insurance and authorizations.Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.Able to demonstrate the ability to work effectively in a fast-paced work environment.Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactionsLocation: 200 Southpark Blvd Ste 201, St. Augustine, FL 32086Hours: M-F; Full-TimeCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development Programs