Administrative Assistant III - Interventional Pulmonary, Westwood

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Los Angeles is seeking an administrative support professional to directly assist physicians and patients. You will coordinate access to services, liaise with referring physicians, and guide patients to appropriate resources, with follow-up via telephone and the campus EPIC system.

The role emphasizes prioritization, cross-team collaboration, and strong verbal communication to handle diverse patient needs and ensure smooth clinic operations in a busy health system.

Qualifications

• Ability to set priorities reflecting the relative importance of duties.
• Ability to maintain productive relationships with Faculty, Staff, Administration and patients.
• Ability to integrate competing demands into a productive workflow.
• Strong verbal communication to convey complex issues clearly.
• Ability to interact diplomatically with patients from diverse backgrounds.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up communication via telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Communication

Diplomacy

Clinic coverage

Job description

Work Schedule

Monday- Friday 8:00am-5:00pm

Salary Range: $31.88 - 45.66 Hourly

Salary Range: $30.36 - $43.49/hr

Employment Type

Duration

Indefinite

Primary Duties and Responsibilities

Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources.
• Providing follow-up through telephone and EPIC/Care Connect

Job Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.