Patient Service Rep - Full Time - Audiology Clinic

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Edmond (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk.

You will manage patient scheduling, data entry, and documentation while upholding privacy standards. In this role you will explain patient financial responsibility, request and collect payments, review options and assistance resources, and document conversations and outcomes

Qualifications

• High school diploma or equivalent.
• Understanding of privacy policies and confidentiality requirements.
• Ability to perform data entry and basic word processing.
• Excellent customer service and professional communication skills.
• Ability to maintain accuracy in patient information and documentation.

Responsibilities

• Manage front-desk operations and patient workflows.
• Explain patient financial responsibility and collect payments.
• Discuss payment options and financial assistance resources.
• Accurately document financial conversations and outcomes.
• Support a positive, patient-centered experience for patients and visitors.

Skills

Verbal & written communication

Computer skills & data entry

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Documentation & scheduling

Discuss financial responsibility with/

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Minimum Qualifications

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.