Patient Access Representative - Remote

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, vision and dental coverage

PTO

Tuition reimbursement

Employer-matched retirement funds

Job summary

Mercy is seeking a Patient Access Representative in Springfield to be the first point of contact for patients, handling scheduling, registration and benefit verification with a focus on compassionate service.

You will verify benefits, assist with pre-certification and financial clearance, and ensure accurate patient data in the system while coordinating with insurers and clinical teams.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• High School diploma required; some college helpful.
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette.

Responsibilities

• Schedule, register patients and verify benefits.
• Facilitate pre-certification and financial clearance including pre-visit collection.
• Ensure accurate patient data entry and maintain knowledge of insurance carriers and Medicare guidelines.

Skills

Customer service

Communication

Telephone etiquette

Education

High School diploma

Some college

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

Job Description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Qualifications

• Experience: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred.
• Education: High School diploma required; some college helpful.
• Certifications: None.
• Other: Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.

We Offer Great Benefits

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.