Patient Service Representative/Receptionist

Express Employment Professionals - Cincinnati East; Albuquerque (NM); On-site; USD 28,000 - 36,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Patient Service Representative/Receptionist for a local Albuquerque company. You will greet patients, assist with registration, verify insurance, manage referrals, and support appointment coordination.

The ideal candidate is friendly, detail‑oriented, and able to maintain patient confidentiality in a fast‑paced setting. Strong verbal and written communication, plus accuracy in data entry, are essential.

Qualifications

• Experience in a fast-paced environment and strong customer service background.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy when entering patient and insurance information.

Responsibilities

• Greet patients promptly and professionally upon arrival.
• Register patients and verify demographic and insurance data.
• Review schedules and obtain referrals for which the office is responsible.
• Collect copayments and issue receipts.
• Address questions about insurance plans, hours, services, and locations.
• Support front-office tasks and general operations.

Skills

Verbal communication

Written communication

Multi-tasking

Customer service

Attention to detail

Job description

Seeking a Patient Service Representative/Receptionistfor a local company:

Summary

The Patient Service Representative serves as a key point of contact for patients and is responsible for providing a welcoming, professional, and efficient experience. This position handles patient registration, insurance verification, referrals, appointment support, payment collection, and general front-office responsibilities. The ideal candidate is friendly, organized, detail-oriented, and committed to maintaining patient confidentiality and delivering excellent customer service.

Job Duties:

• Greet patients promptly, courteously, and professionally upon arrival.
• Register patients by gathering, verifying, and accurately entering demographic and insurance information.
• Review patient schedules to identify required referrals and obtain referrals for which the office is responsible.
• Collect copayments and other patient payments and provide accurate receipts.
• Respond to patient questions regarding accepted insurance plans, office hours, services, locations, examination fees, physicians, and other general information...
• And more......

Physical Requirements:

• Must be able to sit for long periods of time

Other Requirements:

• Experience in a fast paced environment, great at multi-taking and customer service background.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy when entering patient and insurance information.