Patient Service Representative (PSR) - Pediatrics Residency Clinic (Park Ridge)

Advocate Health; Park Ridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health’s Aurora Medical Group in Park Ridge, IL seeks a Patient Service Representative to support providers and patients with appointments, billing, and records. You will handle scheduling, collect payments, and ensure accurate patient information in the billing system.

The role emphasizes compassionate patient interactions, collaboration with clinical staff, and maintaining high-quality records and service standards throughout the ambulatory care setting.

Qualifications

• Minimum one to two years of customer service experience.
• Experience handling difficult callers or patients.

Responsibilities

• Schedule appointments and manage clinical communications.
• Billing information collection and entry at the point of service.
• Maintain accurate medical records and patient information.

Skills

Customer service experience

Handling difficult callers

Education

High school diploma or equivalent

Job description

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.

Where You Will Work:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

What You’ll Do:

Schedule:

• Monday-Friday: Start times can vary between 7:30am-8:00pm,
• Saturday- Rotates (7:30am-11:30am, 8:00 am-12:00pm)
• Required - One evening shift 11:30-8:00 (per week)

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Advocate Children's Hospital - Park Ridge - 1675 Dempster St

Advocate Medical Group Yacktman Pediatrics, affiliated with Lutheran General Hospital, is one of the largest pediatric primary care clinics. We are a residency clinic with 60 residents rotating between inpatient and outpatient settings, along with 10 physicians and 2 APNs. Our clinic provides routine physicals, newborn and well-childcare, sick visits, chronic disease management, and more.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.