Patient Service Representative (PSR) - OB/GYN Clinc

Advocate Health Care; Park Ridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Medical Group in Illinois is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily.

You will rotate between locations within Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove, handling scheduling, billing information, and medical record updates as part of the ambulatory care team.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality service to patients arriving for appointments or seeking information.
• Ensures accurate entry of billing information at the point of service and follows up on missing data.
• Upholds standards for medical records and ensures timely updates.

Skills

Customer service

Difficult caller handling

Education

High school diploma or equivalent

Job description

Where You Will Work:

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

• High school diploma or equivalent.
• One to two years related customer service experience

Job Description

Where You Will Work:

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

Schedule:

Monday - Friday. 8.5 hour shifts with a lunch; rotating between 6:45am-5:30pm

Occasional Saturday from 9a-1p (about once a month)

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work

• Locations: Candidate will rotate between locations in Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove,Rotate through all 5 locations:
• 1875 Dempster St., Park Ridge
• 10 N Cumberland RD., Park Ridge
• 77 Rand Rd., Des Plaines
• 650 W Lake Cook Rd., Buffalo Grove
• 1412 Waukegan Rd., Glenview

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.