Patient Service Representative (PSR) - Pediatrics

Carolinas Medical Center; Green Bay (WI); Vor Ort; USD 27.000 - 41.000; Teilzeit

Zusammenfassung

Aurora BayCare is seeking a part-time Patient Service Representative to join the ambulatory care team in Green Bay. The role involves assisting patients, scheduling, and coordinating with providers to ensure a compassionate, efficient experience.

Hours are 20 per week with shifts between 7am and 7pm, Monday through Friday. Prior customer service experience is preferred, and the team emphasizes patient-centered care within a collaborative hospital network.

Qualifikationen

• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.
• Strong communication and listening skills.

Aufgaben

• Provides essential patient services for appointments, inquiries, and information.
• Ensures accurate billing information is entered at time of service.
• Maintains up-to-date medical records per practice standards.

Kenntnisse

Customer service

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Department:

09122 AMG Kepler Drive - Front End Staff

Status:

Part time

Benefits Eligible:

Yes

Hou rs Per Week:

20

Schedule Details/Additional Information:

Monday - Friday, shift times vary and may start as early as 7am or end as late as 7pm. Late end times are alternated with other teammates. Would work three days one week and two days the next week - rotating. Offering flexibility while supporting the needs of patients and the care team.

Pay Range:

$19.80 - $29.70

Where You Will Work :

Aurora Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You'll Do:

Schedule: Monday - Friday, between 7am - 7pm (8 hr shifts)

As a Patient Service Representative (PSR) , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Pediatricians are medical specialists focused on the unique health care needs of infants, children, teens, and young adults up to age 21. At Aurora BayCare, our experienced and knowledgeable pediatricians provide comprehensive, quality care. We treat everything from fevers and sore throats to chronic illness and injuries. Our goal is to help your children live active, healthy lives. That begins with proactive, preventive care. Routine checkups are an important part of keeping children healthy.

Working with young people is not just about scaling the surgical method or medicine dosage down for a smaller body. Our pediatric specialists, in any subspecialty, have special heart and talent for working with young people. They understand how to deliver medical care in ways that make it less scary and anxiety-inducing. And they know how to communicate in plain language that's understandable.

The same specialized UW Health doctors you would see at American Family Children's Hospital in Madison is available at Aurora BayCare, through a collaboration with Aurora Health Care and UW Health. If your child has a rare or complicated condition, they can be treated in Green Bay and referred to Madison only when necessary. That means your family can avoid the added stress and cost of traveling for specialized medical care. Families may also find that coordinating in-network insurance approval is easier, now that treatments are available at Aurora BayCare.

Together, we are one of the largest pediatric healthcare providers and offer a full array of children's specialties in Green Bay and Northeast Wisconsin, making Aurora BayCare a destination resource for our region's youngest patients.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Employees must follow any other job-related instructions and perform any other job-related duties requested b