Patient Service Representative (PSR) Lead - Clinic

Advocate Aurora Health; United States; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Career development Program

Job summary

Advocate Health is seeking a Patient Service Representative (PSR) Lead to support providers, connect with patients, and ensure a seamless, compassionate experience across multiple clinic locations in Wisconsin. This role requires leadership responsibilities and strong customer service skills, with daily hours Monday through Friday and an 8-hour shift.

Ideal candidates have a high school diploma or equivalent and at least three years of related customer service experience, including handling

Qualifications

• High school diploma or equivalent.
• Three years related customer service experience and/or in providing leadership.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Lead: acts as a resource to patient services staff, including training/orientation, day-to-day work direction, scheduling of staff, and giving input on performance.
• Patient Services: provides efficient, high-quality service to patients arriving for appointments or requesting information.
• Billing Services: ensures entry of billing information on the patient and payer and follows up on missing information.
• Medical Record Services: upholds standards for accurate and timely medical records.

Skills

Customer service

Leadership experience

Communication skills

Education

High school diploma or equivalent

Job description

Department:
09120 AMG Bay Settlement - General Administration

Status:
Full time

Benefits Eligible:
Yes

Hou rs Per Week:
40

Schedule Details/Additional Information:

Hours will vary between Monday - Friday, 6:30am - 5:30pm.

Will provide lead responsibilities for 5 clinic locations- New Franken, Green Bay (2), Denmark and Sturgeon Bay locations.

Pay Range:
$21.85 - $32.80

Where You Will Work :

Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

- High school diploma or equivalent.
- Three years related customer service experience and/or in providing leadership
- Experience handling difficult caller/customers/patients.

What You’ll Do:

Schedule: Monday - Friday, between 6:30am-5:30pm (typically an 8 hr shift)

As a Patient Service Representative (PSR) Lead , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

- Lead: Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, scheduling of staff, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns.
- Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our primary care physicians at Aurora Family Medicine in New Franken, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family doctors in New Franken are here to care for your entire family. The team at our 4070 Equestrian Rd, New Franken, family practice is committed to your health and wellness. We provide comprehensive preventive care , such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

- Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding customers.
- Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance

Benefits and more

- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.