Patient Service Representative (PSR) - Maternal Fetal Medicine

Carolinas Medical Center; Kenosha (WI); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

Aurora Medical Group (AMG) is seeking a part-time Patient Service Representative to support the OB-GYN/ Maternal and Fetal Medicine team. You will handle scheduling, registration, billing entry, and help ensure a high-quality patient experience.

Responsibilities include assisting clinical staff with medical records, collecting payments at time of service, and maintaining accurate patient information in the billing system.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• As a Patient Service Representative (PSR), you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
• As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Patient interaction

Education

High school diploma or GED

1–2 years customer service experience

Job description

Department:

02255 AMG Highway 50 - OB/GYN: Maternal and Fetal Medicine

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

24

Schedule Details/Additional Information:

Monday, Tuesday and Thursday 730a-4p

Pay Range:

$19.80 - $29.70

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.

Where you will work:

Our OB-GYNs are here for all your women's health care needs. From adolescence through menopause, we offer preventive care for women at every stage of life. When it comes to women's care, you can count on our team of women's health specialists for the support and treatment you need. Our OB-GYN specialists offer routine gynecologic care, such as pap smears and breast health exams, plus maternal and prenatal care. We're also here for your needs related to birth control, contraceptives and family planning. Our experienced OB-GYNs can diagnose and treat a range of women's health conditions such as menstrual disorders, pelvic pain, cysts and fibroids, and breast cancer. Using the latest technology and taking a compassionate approach, our women's health specialists are committed to delivering the high-quality, personalized care you deserve.

We're Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

What You'll Do:

• As a Patient Service Representative (PSR), you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
• As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment to You:

• Compensation
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Note: Eligibility for programs listed above may d