Patient Service Representative (PSR) - Medical Bilingual Spanish

Bedford-Stuyvesant Family Health Center; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider is seeking a Patient Service Representative (PSR) fluent in Spanish and English to support patients by verifying insurance, assisting with registration, and managing appointments. The PSR plays a vital role in ensuring quality patient care and efficient operations while displaying professionalism and courtesy.

Benefits

Generous Paid Vacations

Sick Days

Medical and Dental Benefits

401(k) Plan

Long-Term Disability

Qualifications

• Bilingual with fluency in English and Spanish required.
• Two years of relevant work experience preferred.

Responsibilities

• Greets and assists patients courteously.
• Confirms patient eligibility for insurance.
• Collects payments and schedules appointments.

Skills

Bilingual (Spanish and English)

Interpersonal Skills

Customer Service

Education

High school diploma or GED

Job description

Patient Service Representative (PSR) - Medical Bilingual Spanish

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Patient Service Representative (PSR) - Medical Bilingual Spanish

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Join to apply for the Patient Service Representative (PSR) - Medical Bilingual Spanish role at Bedford-Stuyvesant Family Health Center

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The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

The Patient Service Representative (PSR) will obtain and verify patient demographic and insurance information to ensure accurate and timely reimbursement. Confirm patient eligibility for all insurances. Screen uninsured patients for eligibility into the Sliding Fee Program.

Bilingual Fluent English And Spanish Required

Duties and Responsibilities include but not limited to:

• Greets and assists patients courteously.
• Initiates the registration process, maintains/confirms patient demographic information in the automated patient management system.
• Verifies and updates required insurance information at each visit. Ensures accurate and current information is copied and scanned.
• Collects payments and co-payments in accordance to the set sliding fee scale.
• Schedules initial and follow-up appointments for all services and maintains an accurate record.
• Performs a variety of general clerical duties including but not limited to: answering phones, updating patients on wait time, and assisting in maintaining patient flow.
• Answering switchboard of 200-300 calls per day. Most calls require some information to be extracted from the caller in order to determine call placement.as required
  
  

Education/Experience Requirements

• High school diploma or general education diploma (GED) and/or
• Two (2) years relevant work experience preferred.
  
  

Other Related Skills/Experience And Requirements

• 35 hour workweek. Flexible with work schedule, must be available to work rotating weekends and upto 7pm.
• Cooperates effectively with Management
• Maintains confidentiality in accordance with BSFHC policy and HIPPA regulations.
• Excellent interpersonal skills must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others
• Display courtesy, tact and patience with all members of the team members and extended community
• Ensure that all patients and visitors receive personalized prompt attention and are treated with receptiveness, dignity and respect
• Provide instructions to the patient upon discharge as per instructed by the providers
  
  

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Generous Paid Vacations, Sick days, Medical, dental Vision 401(k), and Long-Term Disability, Transportation Plan, and Holidays.

Salary: $17-18/hr depending on experience

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Wellness and Fitness Services

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