Customer Services Representative/ PSR (Remote)

Texas Behavioral Health, PLLC.; Friendswood (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare facility, Texas Behavioral Health, PLLC, is looking for a Customer Services Representative to enhance patient and employee satisfaction. The ideal candidate will manage appointment scheduling, interact with patients, and uphold HIPAA regulations. This full-time role requires experience in US/UK healthcare call centers and excellent communication skills.

Qualifications

• Experience with US/UK based call centers in healthcare facilities.
• Understanding of HIPAA regulations.
• English proficiency is mandatory.

Responsibilities

• Schedule and cancel appointments for patients.
• Respond to inquiries via email or live chat.
• Complete patients' files in the EMR system.

Skills

Communication skills

Patient handling

Job description

We are actively seeking an experienced Customer Services Representative/ Patient Service Representative (PSR) in Philippine. The ideal candidate will play a crucial role in advancing our mission by aligning with our core values. Both patient and employee satisfaction are paramount to us, and we prioritize them above all else. We are excited about the opportunity to bring fresh talent into our team and are eager to discover a candidate who will seamlessly fit into this role.

Location: Philippine

Timing: US Central Timings

Role and Responsibilities:

• You will be scheduling/canceling the appointments.
• Recalling patients to schedule the future appointments.
• Responding to them via email or live chat option and helping patients to connect with the provider.
• You would have to complete the patients file in the EMR system and upload the documents before their first appointment.
• You will be communicating with other team members to forward requests and resolve patients' concerns regards to any department.
• PSR will be the first interaction with the patient so its important to have good communication skills with a better understanding.
• Behavior should be welcoming to give them the best experience with the facility.

Qualification:

Have experience for US/UK based Call Centre of HealthCare facilities.

Should be aware of HIPPA.

Job Type: Full-time

• US/UK based call center for healthcare: 2 years (Preferred)
• English (Compulsory)