Patient Service Representative (PSR)/MA

Open Door Health Services, Inc.; Muncie (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent benefits

Competitive pay

PTO & vacation

Career growth opportunities

Job summary

Open Door Health Services, Inc. is seeking a full-time Patient Service Representative/Medical Assistant for the Family Planning clinic in Muncie, Indiana.

The role combines front-desk PSR duties with MA support, including rooming patients, preparing exam rooms, and assisting providers with procedures. The successful candidate will have a high school diploma or GED, CMA/RMA/CCMA certification preferred, and CPR/first-aid certification.

Qualifications

• High school diploma or GED equivalent. MA certification preferred.
• At least one year of work experience in healthcare clinic/office if not certified.
• CMA, RMA or CCMA Certification is preferred at hire, required to be maintained through ODHS post hire.
• CPR & first aid certification.

Responsibilities

• Serve as the primary Patient Service Representative (PSR) by greeting patients, answering phones, scheduling appointments, managing check-in/check-out, and maintaining provider schedules.
• Accurately register patient demographic, financial, and insurance information, verify eligibility, and ensure compliance with privacy and organizational policies.
• Provide Medical Assistant (MA) support as needed, including rooming patients, preparing exam rooms, assisting providers with procedures, collecting lab specimens, and sterilizing instruments.
• Support patient care by coordinating referrals, communicating lab results, processing prescription refill requests, and helping maintain efficient patient flow.
• Maintain a professional, organized, and confidential environment while collaborating with clinical staff, supporting outreach events, and assisting other departments as needed.
• Demonstrate strong organizational, communication, and multitasking skills with the ability to work independently, prioritize responsibilities, and provide compassionate, patient-centered care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or GED

MA certification preferred

Tools

Electronic health records (EHR)

Job description

Patient Service Representative/Medical Assistant

Open Door Health Services is seeking a full-time Medical Assistant at 333 S. Madison St. in Muncie, Indiana.

Department/Location: Family Planning

Reports To: Practice Manager

Classification: Non-Exempt | Full Time

Requires: Medical assistant certification or at least one year work experience in healthcare

Overview

As an Open Door PSR/Medical Assistant, you will be part of a supportive, interdisciplinary team providing high-quality, compassionate care to individuals. Patient Service Representatives/Medical assistants perform a variety of patient care activities to support and assist the Family Planning clinic. No clinical experience is necessary if you are certified by an accredited medical assistant program.

As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.

Location

This position is located at 333 S. Madison St. in Muncie.

Roles & Responsibilities

• Serve as the primary Patient Service Representative (PSR) by greeting patients, answering phones, scheduling appointments, managing check-in/check-out, and maintaining provider schedules.
• Accurately register patient demographic, financial, and insurance information, verify eligibility, and ensure compliance with privacy and organizational policies.
• Provide Medical Assistant (MA) support as needed, including rooming patients, preparing exam rooms, assisting providers with procedures, collecting lab specimens, and sterilizing instruments.
• Support patient care by coordinating referrals, communicating lab results, processing prescription refill requests, and helping maintain efficient patient flow.
• Maintain a professional, organized, and confidential environment while collaborating with clinical staff, supporting outreach events, and assisting other departments as needed.
• Demonstrate strong organizational, communication, and multitasking skills with the ability to work independently, prioritize responsibilities, and provide compassionate, patient-centered care.

Successful candidates will:

• Demonstrate a commitment to ethical, inclusive, and patient-centered care
• Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
• Be able to react calmly in emergency situations
• Be able to read, understand, and follow detailed written and oral communication
• Be able to learn to use and update electronic health records and other online systems

Qualifications

• High school diploma or GED equivalent. MA certification preferred
• At least one year of work experience in healthcare clinic/office if not certified
• CMA, RMA or CCMA Certification is preferred at hire, required to be maintained through ODHS post hire
• CPR & first aid certification

About Open Door

For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.

Mission:

Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play.

Vision:

Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.

Values:

Esteem the Team

• Maximize Potential
• Do the Right Thing
• Choose Compassion
• Encourage Uniqueness

Open Door offers:

• An excellent benefit package covering your medical, dental, and vision needs
• Competitive pay
• Supportive team environment
• PTO and vacation time
• Opportunities for learning and career growth

Physical And Environmental Requirements

• Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
• Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
• Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
• Requires the ability to work under stressful situations.