Patient Service Representative (PSR) - Internal Medicine

Aurora Health Care; Green Bay (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Aurora Medical Group is seeking a Patient Service Representative in Green Bay, WI to support providers, connect with patients, and ensure a seamless, compassionate experience.

The position involves patient services, billing entry, and medical records upkeep within the ambulatory care team. It requires 1–2 years of customer service experience and the ability to handle difficult callers.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide efficient, high‑quality patient service at appointments or when calling for information.
• Enter billing information at the point of service and follow up on missing data.
• Uphold standards for accurate and timely medical records.

Skills

Customer service

Caller handling

Education

High school diploma or equivalent

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

• High school diploma or equivalent.
• One to two years related customer service experience

We're Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You'll Do

Schedule: Week 1: Thursday & Friday & Week 2: Wednesday, Thursday & Friday

As a Patient Service Representative (PSR), you'll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Our internal medicine physicians at Aurora Internal Medicine in Green Bay, WI, provide the high-quality, personalized care you deserve. Internal medicine focuses on the diagnosis, treatment and prevention of complex medical conditions that affect young adults through seniors. Our address is 2845 Greenbrier Rd., Green Bay, WI. When you're looking for an internist close to home, visit us in Green Bay, WI. Our expert team of internal medicine physicians are committed to your health and wellness for the long term. We are your trusted health partner and monitor your health over time, getting to know you and your medical history. Our experienced internists have advanced training in multiple medical fields, including dermatology, endocrinology, neurology, ophthalmology, infectious diseases and more.

Your feedback matters

Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.