Patient Service Representative (PSR), Gastroenterology Clinic

Advocate Health; Milwaukee (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Advocate Health's Aurora Medical Group in Milwaukee, WI is seeking a Patient Service Representative to support providers and patients with scheduling, registration, billing, and medical record accuracy. You will ensure patients are connected to the right resources and that information is entered correctly in the system.

Schedule is Monday–Friday, 8:30am–5pm, with no weekends or holidays. The role emphasizes compassionate service, efficient problem-solving, and collaboration with the ambulatory

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Schedule: Monday-Friday, 8:30am-5pm. No weekends, no holidays and no call.
• As a Patient Service Representative (PSR), assist providers, connect with patients, and help ensure a seamless, compassionate experience.
• Patient Services: provide efficient, high-quality service to patients arriving for appointments or requesting information on tests, procedures, bills, referrals, etc.
• Billing Services: ensure entry of billing information at time of service and follow-up on missing information.
• Medical Record Services: maintain accurate and timely medical records.

Skills

Customer service

Difficult callers handling

Communication skills

Education

High school diploma or equivalent

Job description

Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You'll Do:

Schedule: Monday-Friday, 8:30am-5pm. No weekends, no holidays and no call.

As a Patient Service Representative (PSR), you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Aurora St. Luke's Medical Offices- 2801 W Kinnickinnic River Parkway- Milwaukee, WI

Our experienced team of gastroenterologists in Milwaukee, WI, can diagnose and treat a variety of gastrointestinal diseases and digestive disorders and provide care for the entire digestive system including the throat, liver, pancreas, gallbladder, stomach and colon. These providers are the experts when it comes to care for gastrointestinal diseases and conditions such as abdominal pain, acid reflux (GERD), celiac disease, constipation, Crohn's disease, hemorrhoids, inflammatory bowel disease (IBD), irritable bowel syndrome (IBS), ulcerative colitis and more.

Your feedback matters.

Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.