Patient Service Representative (PSR)

Advocatehealth; Batavia (IL); On-site; USD 37,000 - 60,000; Full time

Job summary

A leading health care provider is seeking a Patient Service Representative (PSR) in Batavia, IL. The candidate will be responsible for delivering high-quality service to patients, managing appointments, and ensuring efficient communication. This entry-level role requires a high school diploma and significant customer service experience. Join us to make a difference in patient care!

Qualifications

• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provides efficient patient service both in-person and over the phone.
• Coordinates scheduling of patient appointments.
• Ensures accurate patient billing and record management.

Skills

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

eClinicalWorks

Job description

Join to apply for the Patient Service Representative (PSR) role at Advocate Health

2 weeks ago Be among the first 25 applicants

Join to apply for the Patient Service Representative (PSR) role at Advocate Health

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Performs other related duties as required.
• Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Batches encounter forms and balances charges.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
• Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
• Releases information from records, only according to corporate policies and procedures.
  
  

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Performs other related duties as required.
• Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Batches encounter forms and balances charges.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
• Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
• Releases information from records, only according to corporate policies and procedures.
  
  

Education/Experience Required

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.
  
  

Knowledge, Skills & Abilities Required

• CRT/PC experience in a customer service setting.
• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
• Strong communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
  
  

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
  
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Advocate Health by 2x

Get notified about new Patient Service Representative jobs in Batavia, IL.

Patient Service Rep Ophthalmology Multiple Locations Full-time Days/Rotating Saturdays

Patient Service Representative Part time ($1,000 Sign on Bonus)

Patient Services Rep Oncology Infusion Full-time Days $1K Sign-on Bonus

Warrenville, IL $17.77-$28.84 2 months ago

Warrenville, IL $17.77-$28.84 2 months ago

Patient Access Coordinator - Integrated Care Center

Patient Services Rep - CDH and Delnor Maternal Fetal Medicine, Part-time, Days

Patient Service Representative - Ortho/Podiatry - Days/Evenings

Patient Services Rep- Multispecialty Clinic Full-time Days

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.