Patient Service Representative-Full Time- Family Practice

Advocate Aurora Health; Oswego Township (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Representative for their Oswego Department. This full-time role involves offering high-quality service to patients, managing billing entries, and maintaining medical records. The ideal candidate will have a high school diploma and relevant customer service experience, alongside strong communication and problem-solving skills.

Benefits

Comprehensive benefits

Competitive pay

Retirement plans

Career development opportunities

Qualifications

• One to two years of related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality service to patients.
• Ensures accurate entry of billing information.
• Maintains accurate and confidential medical records.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma or equivalent

Tools

eClinicalWorks

Job description

Department: 09122 AMG Oswego - Front End Staff

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information:

This PSR position covers the IM/FP/PEDs/OB/LAB/RAD/ENDO/NEPH/ACC check-in desks.

Office hours:

Monday-Thursday 6:30am to 7pm (rotating late-night)

Friday 6:30am to 5pm

Rotating Saturdays 6:30am to 12pm

Address: 80 Templeton Dr. Oswego, IL

Hours: M-F 6:30am-8pm, Sat 6:30am-12pm (every 3-4 weeks)

Major Responsibilities:

• Patient Services: Provides efficient, high-quality service to patients arriving for appointments or seeking information via phone or in person, including scheduling, registration, and answering patient questions. Ensures timely patient flow and verifies insurance information.
• Billing Services: Ensures accurate entry of billing information during patient visits and follows up on missing data.
• Medical Record Services: Maintains accurate and confidential medical records, releases information per policies, and prepares charts for appointments.

Education/Experience Required:

• High school diploma or equivalent
• One to two years of related customer service experience
• Experience handling difficult callers/patients

Knowledge, Skills & Abilities Required:

• CRT/PC experience in customer service
• Knowledge of eClinicalWorks preferred
• Strong communication and problem-solving skills

Physical Requirements and Working Conditions:

• Ability to work in a high-volume, multitask environment, possibly in a crowded space
• Exposure to ill patients
• Ability to lift up to 35 pounds; use patient handling equipment for heavier lifts

This job description covers the general responsibilities and may include other duties as assigned.

Pay Range: $19.45 - $29.20

Our Commitment to You: Advocate Health offers comprehensive benefits, competitive pay, retirement plans, career development opportunities, and more.

About Advocate Health: Advocate Health is a large nonprofit health system providing care across multiple states, known for clinical excellence and research, employing over 155,000 teammates.