Patient Service Representative - Primary Care - 141652

University of California San Diego; San Diego (CA); On-site; USD 40,000 - 53,000; Full time

Job summary

UC San Diego Health is seeking a Patient Service Representative to provide front-desk support and perform clerical tasks in the daily patient services workflow within Clinical areas. You will greet patients, check-in/out, schedule appointments, verify insurance, update demographics, and assist with billing audits.

Under supervision of the Practice Manager, you will collaborate with physicians, nurses, and staff across departments to ensure smooth operations and exceptional patient experiences.

Qualifications

• Three years of experience in a large healthcare setting.
• Strong knowledge of third-party payors including federal, state, and private health plans.
• Excellent communication, both in person and over the phone.
• Ability to work across multiple systems during calls.
• Maintaining confidentiality and discretion with sensitive patient information.

Responsibilities

• Greeting patients and providing excellent customer service
• Completing patient check-in and check-out procedures
• Scheduling and coordinating appointments
• Verifying insurance coverage and authorizations
• Updating and maintaining accurate patient demographic information
• Auditing billing documents for accuracy and completeness
• Managing appointment dispositions
• Collecting co-payments
• Collaborating closely with Center physicians, nurses, staff, and other UC San Diego Health departments

Skills

Customer service

Phone etiquette

Multi-system navigation

Written and verbal communication

Tools

EPIC

Job description

#141652 Patient Service Representative - Primary Care

Filing Deadline: Mon 10/12/2026

• Payroll Title: HOSP BLANK AST 3
• Department: CommUnity Care Rancho Bernardo
• Hiring Pay Scale: $29.15 - $38.46 / Hour
• Worksite: Rancho Bernardo
• Appointment Type: Career
• Appointment Percent: 80%
• Union: EX Contract
• Total Openings: 1
• Work Schedule: Days, 8-Hour Shifts, Monday-Friday

UCSD Layoff from Career Appointment: Apply by 9/29/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the Practice Manager, the Patient Service Representative provides front-desk support and performs a variety of clerical and receptionist duties in support of daily patient services within clinical areas.

Key responsibilities include:

• Greeting patients and providing excellent customer service
• Completing patient check-in and check-out procedures
• Scheduling and coordinating appointments
• Verifying insurance coverage and authorizations
• Updating and maintaining accurate patient demographic information
• Auditing billing documents for accuracy and completeness
• Managing appointment dispositions
• Collecting co-payments
• Managing and monitoring the petty cash drawer
• Collaborating closely with Center physicians, nurses, staff, and other UC San Diego Health departments
• Performing other related duties as assigned

MINIMUM QUALIFICATIONS

• Three (3) years of previous related experience in a large complex healthcare setting.
• Strong knowledge of third-party payors including federal, state, and private health plans.
• Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Demonstrated professionalism, accountability, and sound judgment, with the ability to maintain confidentiality and discretion when handling sensitive patient information.

PREFERRED QUALIFICATIONS

• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent (walk-in clinic) or Primary Care experience.
• EPIC.

SPECIAL CONDITIONS

• Must be able to work various hours based on business needs. Possible overtime.
• Must be willing and able to float to other locations as requested.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace