Representative Patient Service I (6301)

Regional One Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional One Health in Memphis, TN seeks a Patient Access Clerk to serve as the primary contact point in inpatient and outpatient settings. You will gather, verify, and enter registration data, collect co-pays, and support the flow of care with accurate information.

Role requires professionalism and privacy; responsibilities include patient check-in, scheduling follow-ups, referrals, and maintaining reliable communication with staff. Experience in medical offices is a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical or medical office settings preferred.
• Completion of a clerical or medical office program is a plus.
• At least 2 years clerical, customer service experience.

Responsibilities

• Greets patients upon arrival in practice.
• Completes and verifies registration information; verifies identity and address; ensures benefit verification.
• Collects co-pays and any outstanding self-pay balances; provides receipts and records transaction.
• Updates system as checked in and communicates with clinical staff.
• Schedules follow-ups and assists with referrals as directed.
• Monitors waiting room and updates patients every 10 minutes when delays occur.
• Answers phones and routes patients when needed.

Skills

Customer service

Registration processing

HIPAA compliance

Education

High School Diploma or equivalent

Completion of clerical or medical office program

Job description

Job Details

• Job Location: Jefferson Medical GICU - Memphis, TN 38103
• Position Type: Full Time
• Travel Percentage: None
• Job Shift: Day
• Job Category: Patient Services

JOB SUMMARY

This position serves as the primary access point for patients within the inpatient and outpatient medical clinics/practices and is the initial focal point of the patient experience. Responsible for the gathering, entry and verification of registration information. In addition, this position is responsible for the collection of co-pays, may provide entry of patient charges and facilitates the care process by effectively processing information in a timely and accurate manner. This position must retain a high level of professionalism at all points of time.

Key Job Responsibilities

Essential Function

• Greets patients upon arrival in practice.
• Completes and verifies registration information for each patient:
  • Verifies patient identity per protocol.
  • Verifies address utilizing open ended questions.
  • Ensures benefit verification process for current service date has been completed.
  • Scans insurance card(s) into system.
  • Ensures patient has received HIPAA, Financial Policy, MSP, Pt Notification of Provider based clinic (if appropriate) have been signed, and scans as needed into system.
• Collect co-pay as well as any outstanding self-pay balance:
  • Provide patient with receipt of transaction.
  • Enter into system.
  • Maintain cash-drawer, reconcile any end-of-day cash receipts per ambulatory protocol.
• Updates system as “checked in” for communication with clinical staff.
• Works assigned encounter edits on a frequent basis throughout the day. Depending upon size of department assigned work could be also be Encounter Prep, Eligibility Checks, Appointments to schedule, Appointments to re-schedule, no-shows, encounters with no charge.
• Performs check-out duties for patients as they exit practice:
  • Schedules patient for follow-up as requested by provider
  • Provides assistance for referrals as directed
• Consistently monitors waiting room for potential customer service issues. Updates patients on a ten (10) minute frequency when providers are running behind in schedule.

Essential Function

• Understands and performs individual role in assuring compliance for regulatory, accreditation and system process.
• If assigned, answers phone and routes patient to appropriate clinical or administration area.
• If dedicated scheduling staff do not exist in the department, schedules both new patients and follow-up care based on patients calling into the practice. If scheduling new patients, responsible for obtaining necessary information for insurance verification.
• Maintains communication with Practice Manager on daily basis.
• Assists patients in obtaining necessary referrals for follow-up services. Also could be responsible for obtaining proper authorizations and pre-certifications for all outside procedures scheduled through the outpatient clinic or department.
• Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
• Back-up and provides coverage for relief and absences as required. Demonstrates flexibility of work schedule/duty assignments.

Physical Demands

• Physical Demand
• N/A
• Rarely
• Occasionally
• Frequently
• Constantly
• Weight
• Standing
• X
• Walking
• X
• Sitting
• X
• Lifting
• X
• Carrying
• X
• Pushing
• X
• Pulling
• X
• Climbing
• X
• Balancing
• X
• Stooping
• X
• Kneeling
• X
• Crouching
• X
• Crawling
• X
• Reaching
• X
• Handling
• X
• Grasping
• X
• Feeling
• X
• Talking
• X
• Hearing
• X
• Repetitive Motions
• X
• Eye/Hand/Foot Coordination
• X

Qualifications

• Education
• Education Level
• Education Details
• Required/ Preferred
• High School Diploma
• or equivalent.
• Required
• and
• Completion of a clerical or medical office program
• Preferred

Work Experience

• Experience
• Experience Details
• Required/ Preferred
• At least 2 years experience
• ’ clerical, customer service, or related experience such as medical office or administrative services
• Required
• and
• . Completion of a unit clerk, medical office, general clerical, customer service training or equivalent education may be utilized in lieu of experience (documentation
• Required