Patient Service Representative - Physical Therapy - Polaris

Central Ohio Primary Care; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care is seeking a Front Desk Administrative Associate in Westerville, OH. This full-time role handles patient check-in, insurance verification, copay collection, scheduling, and general office support to ensure smooth visits.

You will work with clinical staff to deliver a positive patient experience, maintain confidentiality, and use EHR systems for data entry and records management. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Preferred: 1 year of administrative experience in a healthcare setting.
• Excellent interpersonal and communication abilities with patients and staff.

Responsibilities

• Ensure patients have a positive experience during their visit, in person, telehealth and/or by phone.
• Coordinate with clinical staff to meet patient and office needs and foster a positive experience.
• Greet patients and handle registration, data entry, and insurance verification.
• Collect copays, deductibles and outstanding balances.
• Answer calls and emails from patients and departments; direct or escalate as needed.
• Schedule appointments and manage clerical tasks including mail, filing, and data input.
• Maintain HIPAA confidentiality and patient privacy.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Written communication

HIPAA knowledge

EHR systems

Teamwork

Multi-tasking

Data entry

Education

High School diploma or GED

Tools

Microsoft Office

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Thursday - varying shifts within 7:00am-6:30pm, Friday - 7:00am-3:00pm
• Westerville, OH

Essential Duties and Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)