Patient Service Representative- Temporary Full-Time

Putnam County Hospital - Greencastle, Indiana; Greencastle (IN); On-site; USD 19,000 - 29,000; Full time

Job summary

Putnam County Hospital in Greencastle, IN is seeking a Patient Service Representative to support the Occupational Health Team at the Putnam County YMCA office. The role handles front-desk duties, patient check-in/out, insurance verification, and scheduling, with a temporary full-time to PRN pathway.

The position emphasizes accurate data entry, excellent customer service, and proficiency with EMR systems. Shift is Day, with potential for extension into PRN Float Pool.

Qualifications

• HS Graduate or Equivalent.
• Accuracy and efficiency in data entry and record-keeping.
• Ability to multi-task in a busy medical office.
• Strong organizational and time-management skills.
• Commitment to confidentiality and HIPAA guidelines.

Responsibilities

• Greet patients and visitors in person and by phone, addressing inquiries or routing questions to staff.
• Conduct check-in, check-out, and appointment rescheduling efficiently.
• Verify insurance coverage.
• Collect copays and balances at the time of appointment.
• Answer, triage, and route incoming calls appropriately.
• Explain policies, insurance, and services to patients.
• Schedule provider appointments and prepare daily schedules.

Skills

Accurate data entry

Multi-tasking

Organizational skills

Time management

Attention to detail

Confidentiality

Integrity

Fast-paced environment

Rural health population experience

Professionalism

Education

HS Graduate or Equivalent

Tools

Allscripts

Epic

CPSI

Job description

Job Details

Job Location: PUTNAM COUNTY HOSPITAL - GREENCASTLE, IN 46135

Position Type: Full-Time/Part-Time

Salary Range: $14.05 - $21.08 Hourly

Job Shift: Day

Putnam County Hospital is looking for a temporary full-time Patient Service Representative to join the Occupational Health Team at the Putnam County YMCA office. This position is temporarily full-time for approximately 6 weeks with the option to stay on in the PRN Float Pool after the temporary coverage timeline ends.

Job Summary

Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.

Job Duties/Responsibilities

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members


• Efficiently conducts check-in, check-out, and rescheduling procedures


• Verfies insurance coverage


• Collect copays and balances at time of appointment


• Answers, triages, and appropriately routes incoming calls


• Explains office policies, insurance coverage, and services available to patients


• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider


• Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts)


• Receives, reviews, and distributes documentation to appropriate staff members in a timely manner


• Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation


• Follows established protocols for opening and closing office


• Performs other duties as assigned

Qualifications

• Accurate data entry


• Ability to multi-task


• Excellent organizational and time management skills


• Strong attention to detail


• Ability to work well with a rural health/diverse population.


• well-rounded personality


• Ability to work in a fast-paced environment


• Ability to work with integrity, professionalism, and confidentiality


• Abides by all hospital policies and procedures


• Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Preferred Skills

• Knowledge of medical terminology


• Familiarity with Allscripts, Epic, CPSI


• Exceptional customer service skills


• Knowledge of Medicare, Medicaid, and other insurances

Education Experience

HS Graduate or Equivalent

Years of Related Experience

None

License/Certificate Required

No

Driver's License Required

Yes

Travel Requirements

>25%

Age Requirement

18+