Patient Service Representative

Akron Children's; Barberton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Akron Children's seeks a Patient Service Representative to deliver comprehensive front-desk services, including visit preparation, payment handling, and patient flow coordination. The role emphasizes greeting families, prompt responses, and accurate data entry within a busy hospital setting.

Responsibilities include scheduling, co-pay collection, and maintaining a positive patient experience, while ensuring HIPAA compliance and smooth office operations in a fully onsite environment.

Qualifications

• Education: A high school diploma or equivalent is required.
• Experience in clerical or administrative duties preferred, ideally in healthcare.
• Experience with computerized scheduling and basic insurance co-pay processing is preferred.

Responsibilities

• greet and assist patients and families, delivering prompt, caring service.
• perform visit preparation, co-pay collection, patient tracking and related duties.
• schedule patient visits or diagnostic tests within hospital procedures.
• manage third-party payors and co-pay collection.
• handle routine clerical tasks: faxing, copying, filing, mailings and messages.
• maintain front desk inventory and communicate needs to staff.
• support smooth office operation by prioritizing workload and deadlines.
• ensure clean department appearance and waiting area as needed.
• participate in cross-coverage and ensure HIPAA compliance.

Skills

Interpersonal skills

Communication

Organization

Multi-tasking

Medical terminology

Microsoft Office

Education

High school diploma

Tools

Microsoft Outlook

Excel

Word

Job description

40 Hrs / Weekly

Full-Time Days

On-Site

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite