Patient Service Representative - Pain Management

Mercy; Bentonville (AR); On-site; USD 29,000 - 36,000; Full time

Job summary

Mercy in Bentonville, AR is seeking a Patient Service Representative to warmly greet patients and visitors and guide them through check-in and scheduling processes.

The PSR coordinates front desk workflows to ensure accurate, patient-centered service. Strong communication, confidentiality, and basic computer skills are essential in this role.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Basic computer data entry and word processing.
• Empathy, professionalism, and patient-centered service.
• Ability to maintain confidentiality and privacy.

Responsibilities

• Greet patients and visitors with compassion and professionalism.
• Coordinate front office workflows for efficient service.
• Schedule appointments and enter patient information accurately.
• Maintain patient confidentiality and comply with privacy policies.

Skills

Excellent communication

Data entry & basic computer skills

Customer service

Attention to detail

Confidentiality

Adaptable under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Position Details:

Position Details:

The Patient Service Representative (PSR) plays a vital role in delivering a positive patient experience by greeting and assisting patients and visitors with compassion and professionalism. The PSR coordinates front office workflows to ensure efficient, accurate, and patient-centered service.

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support including RN to BSN Assistance, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.