Patient Service Representative - Outpatient Cardiology

Hartford HealthCare; Mystic (CT); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator in Mystic, CT, to provide superior patient access and support. You will greet patients, register them, verify insurance, and maintain accurate records while coordinating with clinicians to ensure smooth visits.

You will manage scheduling, use Epic and patient portals, and handle calls with a commitment to privacy and a positive patient experience.

Qualificações

• High school diploma/GED equivalent or 2+ years of customer service experience.
• 1 year customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsabilidades

• Greets patients, answers routine questions, registers patients, and maintains records.
• Facilitates communication between patients and healthcare providers to ensure a positive patient experience.
• Schedules appointments and informs patients of essential preparation requirements.
• Uses Epic, patient portal and appointment reminder systems to manage scheduling and update records.
• Manages high call volumes and follows Standard Work to ensure efficient patient experience.
• Transfers calls to clinical team members when needed and handles complaints/escalations.
• Responds to correspondence from patients, caregivers, and providers in accordance with privacy standards.

Conhecimentos

Customer service experience

Fast-paced medical office

Formação académica

High school diploma/GED equivalent

Ferramentas

Epic

Descrição da oferta de emprego

Location Detail: 100 Perkins Farm Drive Mystic (10473)

Shift Detail: Mon-Fri

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.