Patient Service Representative - Outpatient Cardiology

Hartford HealthCare; Stamford (CT); On-site; USD 34,000 - 52,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator at our Stamford, CT location. The role focuses on greeting patients, registering them, and ensuring timely, accurate access to care while maintaining positive interactions with providers and staff.

You will manage scheduling, insurance verifications, and patient communications, using Epic and patient portals to keep records current and to coordinate appointments. A strong customer service focus and reliability are essential.

Qualifications

• High school diploma/GED or equivalent; or 2+ years of customer service in a medical setting.
• 1 year of customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or by phone and takes detailed messages.
• Registers arriving patients, including insurance verifications and updates.
• Uses Epic, patient portal and appointment systems to manage scheduling.
• Manages high call volumes and follows Standard Work.
• Corresponds with clinical operations and/or providers for escalations.
• Schedules patient appointments and informs on preparation requirements.
• Schedules follow-up appointments and related testing; obtain referrals where needed.
• Collects co-payments and explains billing policies to patients.

Skills

Customer service

Scheduling

Office software

Education

High School Diploma or GED

Tools

Epic

Job description

Location Detail: 1177 Summer St Stamford (10451)

Shift Detail: Mon-Fri (8:30-5)

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.