Patient Service Representative (PSC)- Cardiology

Hartford HealthCare; Trumbull (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator in Connecticut. The role focuses on greeting patients, registering them, and ensuring a positive patient experience at the front desk. It involves coordinating with healthcare providers and managing appointment flow.

The position requires strong customer service skills, a high school diploma or GED, and Epic system familiarity. This on-site role supports Hartford HealthCare's network across CT locations and emphasizes efficient,

Qualifications

• High school diploma or GED, or 2+ years in medical front desk customer service.
• Epic experience preferred.

Responsibilities

• Greet patients and register them while maintaining records.
• Answer routine questions and facilitate communication between patients and providers.
• Schedule appointments and prepare patients for visits.
• Collect co-pays and explain billing policies.
• Manage high call volumes and use Epic and patient portal systems.

Skills

Customer Service

Communication

Front Desk

Education

High school diploma or GED

Tools

Epic

Job description

Location Detail: 115 Technology Dr Trumbull (10432)

Shift Detail: Mon-Fri (8:30-5p)

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.