Patient Service Representative - Cardiology

Hartford HealthCare; Stamford (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Hartford HealthCare in Stamford, CT, is seeking a Patient Service Coordinator to greet patients, register them, and maintain records, ensuring a smooth, patient-centered experience. You will handle scheduling, insurance verification, and communications between patients and clinicians, using Epic and patient portals to keep information accurate and accessible.

This role emphasizes excellent service, efficient operations, and adherence to privacy standards, with a Monday–Friday schedule and

Qualifications

• High school diploma/GED or equivalent; 2+ years of customer service preferred.
• Minimum 1 year of customer service in a fast-paced medical office.
• Experience with Epic is preferred.

Responsibilities

• Greet patients and answer routine questions.
• Register patients, verify insurance, update demographics.
• Schedule appointments and manage reminders.
• Support patient communications between patients and providers.
• Manage high call volumes following Standard Work.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma / GED or equivalent

Tools

Epic

Job description

Location Detail: 1177 Summer St Stamford (10451)

Shift Detail: Mon-Fri (8:30-5)

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.