Patient Service Representative - Orthopaedics - Full tIme

Solution for Health International; Stratham (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Prescription coverage

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

403(b) Retirement Savings Plan

Job summary

Elliot Health System is seeking a front desk/clerical representative to support patient registration, scheduling, and billing processes at our NH location. The role handles greeting patients, collecting demographics, and communicating with staff.

Responsibilities include verifying insurance status, scheduling referrals, and entering charges while ensuring accuracy and compliance with protocols. Proficiency in MS Office and healthcare setting experience are preferred.

Qualifications

• High School Diploma or equivalent is required.
• Previous health care experience preferred.
• Proficient in MS Office.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals; schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office; collects payments and schedules follow up appointments or specialty appointments as appropriate; posts charges to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments and confirms daily appointments.
• Assists in developing and implementing systems to support effective and accurate registration of patients.

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Position Summary:

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!