Patient Service Representative - Orthopaedics - Full Time

Solution for Health International; Manchester (NH); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Prescription coverage

Vision coverage

Disability insurance

Life insurance

Competitive pay

Tuition reimbursement

403(b) retirement plan

Job summary

Elliot Health System seeks a front desk assistant to support clerical operations, greet patients, register them, and handle phones and scheduling. The role includes collecting fees, updating demographics, and coordinating referrals with providers.

Proficiency in MS Office and prior healthcare exposure are preferred to help optimize patient flow and administrative functions within the department.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Previous health care setting experience preferred.
• Certification/Licensure: N/A
• Software/Hardware: Proficient in MS Office.

Responsibilities

• Greet and register patients; notify medical staff of arrival.
• Verify current address and insurance status.
• Schedule referral appointments with specialists, tests, and labs.
• Complete prior authorizations for testing per insurance rules.
• Collect payments and schedule follow-up or specialty appointments.
• Maintain providers' schedules and confirm daily appointments.
• Support efficient patient registration and propose improvements.

Skills

Greeting and registration

Answering phones

Scheduling appointments

Patient charges & demographics entry

Education

High School Diploma or equivalent

Tools

MS Office

Job description

At Elliot Orthopedics, a Department of Elliot Hospital, we offer expert, personal and individualized care in the diagnosis and treatment of all orthopedic conditions including sports injuries, trauma care, joint replacement surgery and most musculoskeletal conditions. Together with physical therapy and primary care doctors, we quickly and effectively treat the patient's condition as part of an integrated healthcare team. Our goal is to help our patients to 'Live Better.'

Position Summary:

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.

• Verifies current address and insurance status.

• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.

• Completes prior authorization of testing according to insurance requirements.

• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.

• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.

• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.

• Experience: Previous experience in a health care setting performing similar functions preferred.

• Certification/Licensure: N/A

• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term disability, long-term disability, and life insurance coverage

• Competitive pay

• Tuition Reimbursement

• 403(b) Retirement Savings Plan

• And more!