Patient Service Representative - Occupational Health - Chester

Bon Secours Health System; Chester (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization seeks a Patient Service Representative for the Occupational Health department. This role involves assisting in patient care, documenting medical records, and ensuring a supportive environment. Ideal candidates will have strong communication skills and a commitment to patient service.

Benefits

Comprehensive medical, dental, and vision plans

Flexible spending accounts

Life insurance

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• One year of Medical Assisting experience preferred.
• Strong oral and written communication skills.

Responsibilities

• Assist in patient care under the provider's direction.
• Document in EMR accurately and appropriately.
• Float to various urgent care centers as needed.

Skills

Communication

Attention to Detail

Multitasking

Education

High School Diploma or GED

Vocational/Technical Degree

Medical Assisting

Job description

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Job Description

Are you passionate about improving our communities through high quality, convenient, and connected Occupational and Employee Health?

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

Apply today to learn more about joining a team that is supporting. the businesses and industries in our communities! Be part of our growing organization that will deliver health and wellness to the infrastructure of Richmond market.

WHY you should join our Team:

Easy: Bon Secours makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our clinics with no holidays and no weekends offer you a good work-life balance.

Welcoming: Each center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Service Representative - Occupational Health – Chester Emergency Center

The Medical Assistant is a multi-skilled clinical professional who works within the scope of practice to assist in patient care under the provider's direction. The Medical Assistant helps patients by providing information, services, and other assistance to support physicians and other providers in rendering patient care.

Essential Job Functions

• Under the direction of the provider, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient needs.

• Identifies problems in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.

• Under the direction of the provider, participates in planning and implementing care for patients within the scope of Medical Assisting practice. Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource. Demonstrates standards of care excellence in all interactions, for both internal and external customers.

• Float associates will float to various urgent care centers within the market as determined by leadership. May continuously be rotating between centers within the market to assist with periods of high volume, new center openings, and seasonality.

• Maintains clinical and administrative skills to meet patient care and daily operational needs. Collect patient specimens and run point of care lab tests. Travel to other facilities for BSMH (Bon Secours Mercy Health) providers or adjusting work hours to meet patient care needs as directed by the manager may also be required.

• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

• Within the Medical Assisting scope and state guidelines, administers ordered medications and/or vaccines via oral, injection, topically, or as directed. Collect patient specimens and run point of care lab tests.

• Documents in EMR (Electronic Medical Record) accurately and appropriately. Manages My Chart requests and incoming patient calls. Manages in-basket messages under the Provider’s instructions.

• Other duties include ordering supplies, lab, and diagnostic tests, disposing of contaminated supplies, patient registration, scheduling, phone triage, cash handling, check-in/check-out and performing scribing duties as needed.

• This position will include scheduled support working at the Front Desk as well as Medical Assisting.

• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

• Required Minimum Education: High School Diploma or GED

• Preferred Education: Vocational/ Technical Degree

• Specialty/Major: Medical Assisting

Licensing/ Certification

Active Medical Assisting certification from one of the following (required):

• Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NCRMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)

• If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable

• Basic Life Support (BLS) required within Ninety (90) days of hire.

Minimum Qualifications

• One year of Medical Assisting experience preferred

• Medical Terminology and the ability to use standard office equipmentStrong oral and written communication skills, and an ability to collaboratively work with patients, families, and teams within a high-volume environment. Strong attention to details and an ability to multitask without prior instruction or direction.

Education

High School/GED (required)

Completion of an accredited Medical Assistant post-secondary education (preferred)

Work Experience

Completion of externship or clinical lab training (preferred)

1 year of recent Medical Assisting experience (preferred)

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]