Customer Care Team (Service Representative)

Scottselectcars; Chester (Delaware County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a vital member of the Customer Care Team, where your cheerful personality and dedication to customer service will shine. This entry-level position offers a unique opportunity to grow within the organization, with multiple career paths available. You'll be at the forefront of customer interactions, ensuring every client feels valued and appreciated. With comprehensive training in communication and marketing skills, you'll be equipped to handle customer inquiries and foster long-lasting relationships. Embrace a culture of positivity and teamwork while contributing to an award-winning service environment that prioritizes excellence and community engagement.

Benefits

Medical/Dental/Vision

401k Match

Paid Vacation

Personal Time/Birthdays off

Team appreciation celebrations

Company fitness gym, on-site

Charity events & community volunteer opportunities

Nutrition and Wellness seminars

Financial Planning workshops

Qualifications

• Experience in hospitality industries is a plus.
• Strong communication skills to build trust and confidence.

Responsibilities

• Welcome new customers and assist with appointments.
• Collaborate with the Service Team to enhance customer experience.

Skills

Customer Care

Professionalism

Communication Skills

Problem-Solving

Teamwork

Dependability

Software Learning

Job description

We LOVE our customers, and it shows! Just read our Google Reviews.

Right now, we’re seeking dynamite people to expand our Customer Care Team at Scott Honda of West Chester.

We’re looking for much more than resumes…

We’re seeking personalities who are kind, relatable, optimistic, coachable, and bring a big heart to customer service. If this sounds like you, if you’re a “people person” and you want entry to new career opportunities, then keep reading…

Two critical skills: Thoughtful customer care and professionalism.

You’ll be our front-line representative welcoming new customers, helping customers to make appointments in our Service Center, and seeking answers to customer questions while their car is here.

Collaborating with all members of our award-winning Service Team is a rewarding part of this role.

Our Customer Care Team spends a significant part of their day reaching out to our valued customers to remind them of upcoming maintenance, preventative care, manufacturer recalls, annual inspections, and schedules those appointments with them at that time.

You’ll also be calling to welcome our new customers who recently purchased their vehicle from Scott Honda of West Chester.

Role requirements:

1. Experience in hospitality industries, including the automotive, is a plus.
2. Strong communication skills that build trust, earn confidence, and find an agreeable option for our customers.
3. Excellent people skills and problem-solving.
4. Track record for dependability and teamwork.
5. Readiness to learn new software and technology.
6. Motivated by monetary bonus based on team challenges and competitions.

What you can expect:

You will receive training in marketing and communication skills for effective phone conversations and email strategies.

Open to entry-level candidates. No sales or marketing experience is necessary so long as you are genuine, coachable, and helpful above all else. Cheerful positivity grows our brand and reputation. That’s what “people work” requires at our organization; it’s the culture we’re building.

If you want to begin your career in Customer Experience and Marketing then this role is your launching point. Apply for our Customer Care Team.

This role offers several career paths in our organization at multiple locations: Customer Experience Marketing, Service Advisor, Business Development Leadership, and Supervisor opportunities. Our Auto Group is in growth mode; it’s an exciting time to join our Team!

Scott Honda in West Chester operates an award-winning Service Center dedicated to 5-star customer experiences and a 5-star workplace.

BENEFITS:

1. Medical/Dental/Vision
2. 401k Match
3. Paid Vacation
4. Personal Time/Birthdays off
5. Team appreciation celebrations
6. Company fitness gym, on-site
7. Eagles/Phillies spirit days
8. Charity events & community volunteer opportunities
9. Nutrition and Wellness seminars
10. Financial Planning workshops

Scott Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.