Customer Service Representative

Mattioni Plumbing, Heating & Cooling, Inc.; Downingtown (Chester County); Hybrid; Full time

Job summary

Join a family-owned company as a Customer Service Representative, where you can grow your career in a supportive environment. You will handle customer calls, ensuring satisfaction and maintaining records while enjoying competitive pay and benefits.

Benefits

Company-sponsored healthcare package

Dental/vision plans

Paid time off

401 (k) Retirement Plan

Ongoing training

Career advancement

Qualifications

• Ability to convert calls into booked service appointments.
• Maintain and update customer database.

Responsibilities

• Promote customer satisfaction through effective communication.
• Participate in training for professional growth.

Skills

Customer Satisfaction

Communication

Education

High school or equivalent

Job description

Who You Are
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are
We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow.

What We Do
We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.

The Big Task for a Customer Service Representative

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks for a Customer Service Representative

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer:

• Competitive pay based on experience.
• Company-sponsored healthcare package.
• Dental/vision plans.
• Paid time off.
• Paid maternity/paternity leave.
• 401 (k) Retirement Plan.
• Complimentary Mattioni VIP membership.
• Employee discount.
• New technology including fully loaded laptop and access to integrated software.
• Employee referral program.
• Company SWAG.
• Company events.
• Ongoing training.
• Career advancement.
• Named Top Workplace by Philadelphia Inquirer in 2024 & 2023.
• This job has the opportunity to work a hybrid schedule, with mandatory office hours and the ability to work remotely.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Mattioni Plumbing, Heating & Cooling by visiting www.callmattioni.com.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• On Call Rotation

Pay: $17.00 per hour w/ earning potential of $45k+ through bonus pay & 1.5x Overtime pay.

Ability to commute/relocate:

• Downingtown, PA 19335: Reliably commute (Required)

Education:

• High school or equivalent (Preferred)

Work Location:

• Hybrid (Office/Remote)

• Candidates must be able to pass a drug and background test (honesty policy is appreciated).