Customer Service Representative

HomeTeam Pest Defense; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Representative to join their vibrant team. This role is pivotal in ensuring customer satisfaction through effective communication and problem-solving. You'll engage with customers, provide essential information, and help resolve issues, all while working in a supportive environment that values your contributions. With a competitive pay structure and numerous benefits, this position offers a fantastic opportunity for professional growth and recognition. If you're passionate about delivering exceptional service and thrive in a friendly atmosphere, this could be the perfect fit for you.

Benefits

Comprehensive benefits package

401(k) plan with company match

Employee stock purchase plan

Paid Time Off and holidays

Tuition reimbursement

Employee discounts

Recognition for a job well done

Professional growth opportunities

Friendly work environment

Employee referral bonuses

Qualifications

• 1 year of previous customer service experience required.
• Basic understanding of computer systems and telephone features.

Responsibilities

• Provide positive customer experiences and resolve issues.
• Schedule services and maintain customer files.

Skills

Customer Service Experience

Problem-Solving Skills

Communication Skills

Basic Computer Skills

Education

High School Diploma or GED

Job description

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Overview

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

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Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians
  
  
  

There’s plenty of perks too!

• Competitive pay $$
• $16-$18 Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader
  
  
  

Why HomeTeam?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
  
  
  

Qualifications

Minimum Requirements:

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED
  
  
  

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
  
  
  

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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