Patient Service Representative - Nixa Pediatrics (Weekdays, Full Time)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Nixa (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a positive and seamless experience.

Ideal candidates have strong communication and customer service skills, with at least a year of medical office experience. The role supports Mercy’s mission and offers comprehensive benefits to eligible staff.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience.
• Strong communication and customer service skills.
• Ability to maintain confidentiality.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Coordinate workflows to ensure a seamless patient experience.
• Maintain accurate data entry and documentation.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy & confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications:

Education: High school diploma or equivalent.

Job Description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.