Patient Service Representative - Nixa Pediatrics (Weekdays, Full Time)

Mercy; Nixa (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy seeks a Patient Service Representative (PSR) to be the first contact for patients and visitors, ensuring a positive experience by managing front desk operations and workflows.

The role relies on strong communication, basic computer skills, and a commitment to confidentiality, with post-hire Clinic Core Front Desk Training. Mercy emphasizes a caring, collaborative team and comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Strong communication skills are essential.
• Proficiency in basic computer skills including data entry and word processing.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Serve as first point of contact for patients and visitors.
• Maintain confidentiality and follow privacy policy/procedure.

Skills

Verbal and written communication

Basic computer skills

Customer service

Accuracy and attention to detail

Privacy/confidentiality

Adaptability under pressure

Front Desk Training attendance

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.