Call Center Specialist - Per Diem - 141857

University of California San Diego; San Diego (CA); Sur place; USD 42 000 - 59 000; Temps partiel

Résumé du poste

University of California San Diego invites applications for a Call Center Specialist - Per Diem in the Faculty Practice Care Hub. The role handles multi-line calls, patient registration, scheduling, insurance verification, and authorization processes, ensuring accurate data entry and courteous service.

We offer a per diem appointment at 20% time, with day shifts 8 hours, Monday–Friday, on-site at Lightwave Avenue.

Qualifications

• Three years of call center or front desk experience in a healthcare setting.
• Experience with registration, scheduling, and insurance verification.
• Excellent customer service and communication skills, verbal and written.
• Ability to use multiple systems during calls and input data accurately.
• Familiarity with third-party payors and eligibility verification.
• Proactive, self-starter, professional in a large, complex organization.
• English and Spanish bilingualism is a plus.
• Bachelor's degree preferred.

Responsabilités

• Handle multi-line calls and assist with patient registration.
• Schedule appointments and verify insurance eligibility.
• Obtain authorizations for services and relay medical messages clearly.
• Navigate EPIC and other systems to input and retrieve information.
• Deliver high-quality customer service and maintain accurate records.

Connaissances

Call center experience

Customer service

Insurance verification

EPIC Cadence scheduling

Data entry

Written & verbal communication

Problem solving

Self-motivated / independent

Formation

Bachelor's degree

Outils

EPIC system

Cadence scheduling

Description du poste

Payroll Title: HOSP AST 3 PD

Department: FACULTY PRACTICE CARE NAV HUB

Hiring Pay Scale: $36.73 / Hour

Worksite: Lightwave Avenue

Appointment Type: Per Diem

Appointment Percent: 20%

Union: EX Contract

Total Openings: 1

Work Schedule: Days, 8 hour shifts, Monday-Friday

#141857 Call Center Specialist - Per Diem

Filing Deadline: Tue 11/3/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

DESCRIPTION

Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services.

Responsibilities emphasize on quality Customer Service. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff.

MINIMUM QUALIFICATIONS

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
• Should have current work experience in one of the three key areas: customer service, call center operations, and/or healthcare.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience updating registration.
• Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.

PREFERRED QUALIFICATIONS

• Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.
• Epic Cadence scheduling experience or similar function.
• Bilingual English /Spanish.
• Medical Assistant experience.
• Data entry experience.
• Bachelor's degree.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace