Patient Service Representative (Medical Receptionist)

WellStreet Urgent Care; Twinsburg (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading urgent care facility as a Patient Service Representative. You will be the first point of contact for patients, ensuring a welcoming experience while managing front-office operations. This role requires strong communication and multitasking skills, along with a commitment to patient care. Enjoy a flexible schedule and comprehensive benefits in a supportive work environment that values kindness and professional growth.

Benefits

Flexible full-time schedule

Competitive pay

Medical, dental, vision, prescription insurance

Paid time off and holidays

401K with company match

Employee assistance and wellness programs

Opportunities for professional growth

Qualifications

• 1+ year experience in a medical or healthcare setting preferred.
• Ability to work 12-hour shifts, including weekends and holidays.

Responsibilities

• Greet and assist patients and visitors with a positive attitude.
• Verify insurance benefits, eligibility, and explain payment policies.
• Perform administrative duties and operate office medical equipment.

Skills

Communication

Attention to Detail

Multitasking

Education

High school diploma or equivalent

Medical Administrative Assistant certification

Tools

Electronic Medical Records (EMR)

EPIC

Job description

Patient Service Representative (Medical Receptionist)

Join us as a Patient Service Representative (Medical Receptionist) at WellStreet Urgent Care.

Overview

University Hospitals Urgent Care is looking for a friendly, detail-oriented professional who thrives in a fast-paced environment. As a Patient Service Representative (PSR), you will be the first point of contact, providing a welcoming and efficient patient experience. Your role is vital in ensuring smooth front-office operations and making a positive impact on our patients.

Responsibilities

• Greet and assist patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Maintain confidentiality while managing patient and business documentation.
• Verify insurance benefits, eligibility, and explain payment policies and billing procedures.
• Determine and collect patients' financial responsibilities transparently.
• Support clinic operations by assisting staff and providers as needed.
• Ensure compliance with healthcare regulations like HIPAA and OSHA.
• Perform administrative duties, operate office medical equipment proficiently.
• Oversee quality assurance and laboratory requirements.
• Travel to other University Hospitals Urgent Care locations as required.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certification is a plus.
• 1+ year experience in a medical or healthcare setting preferred.
• Strong communication, attention to detail, multitasking skills.
• Experience with Electronic Medical Records (EMR), EPIC preferred.
• Ability to work 12-hour shifts, including weekends and holidays.
• Proactive, friendly, patient-focused team player.

Benefits & Work Environment

• Flexible full-time schedule (3-day/12-hour shifts, 8 AM - 8 PM), no overnight shifts.
• Competitive pay, medical, dental, vision, prescription, pet insurance, and more.
• Paid time off and holidays.
• 401K with company match.
• Employee assistance and wellness programs.
• Opportunities for professional growth and leadership.

Additional Information

Join a company that values kindness, excellence, empowerment, resilience, and proactive service. If you want a meaningful career where your contributions matter, apply today!